The agreement governing merchant use of Astra POS software, hardware programs, and services.
Effective Date: June 11, 2026
This Software Subscription Agreement ("Agreement") is entered into by and between Astra POS LLC ("Astra POS," "Company," "we," "our," or "us") and the merchant, business owner, or entity accepting this Agreement ("Merchant," "Customer," or "Subscriber"). By using Astra POS software, services, hardware, portals, applications, or related products, Merchant agrees to be bound by this Agreement.
Astra POS LLC
3675 Crestwood Pkwy, Suite 310
Duluth, GA 30096
Phone: 770-680-4075
Email: info@myastrapos.com
Website: www.myastrapos.com
Astra POS provides software and business management tools that may include:
Services may change from time to time at Astra POS's discretion.
Subject to compliance with this Agreement, Astra POS grants Merchant a limited, revocable, non-exclusive, non-transferable license to use the software solely for Merchant's internal business operations. Merchant may not:
All intellectual property remains the exclusive property of Astra POS LLC.
Astra POS currently offers the following plans:
Annual subscriptions are billed in advance. Annual plans receive a ten percent (10%) discount from the equivalent monthly subscription cost. Annual subscriptions are non-refundable except where required by law.
Astra POS may offer a Lifetime License program. Current Lifetime License Fee: $4,995 (One-Time Fee). A Lifetime License grants Merchant a perpetual right to use the licensed version of Astra POS software. Lifetime License does not guarantee future software upgrades, new software modules, cloud services, third-party integrations, payment processing services, or technical support, unless specifically included in writing. Astra POS reserves the right to discontinue future support for older software versions.
Merchant authorizes Astra POS to charge all subscription fees, support fees, licensing fees, and related charges using the payment method on file. Failure to maintain a valid payment method may result in suspension or termination of services. Past due balances may incur collection costs, attorneys' fees, and interest permitted by law.
Certain merchants may qualify for a Free Hardware Program. Hardware may include a POS terminal, touchscreen monitor, receipt printer, cash drawer, barcode scanner, and payment device. Hardware program eligibility is subject to approval by Astra POS.
Merchants receiving free hardware agree to maintain a minimum twenty-four (24) month processing relationship with Astra POS or its designated processing partners. Merchant acknowledges that hardware is provided as part of a promotional program, that monthly software subscription fees remain applicable, and that processing services and software services are separate obligations.
If Merchant terminates participation in the Free Hardware Program before completion of the twenty-four (24) month term, Merchant shall pay an Early Termination Fee of $2,495, plus return all hardware within fifteen (15) calendar days. Returned equipment must be functional, complete, and free from excessive damage. Merchant may be charged replacement costs for missing or damaged equipment.
Unless otherwise agreed in writing, hardware provided under promotional programs remains the property of Astra POS until all contractual obligations are satisfied. Astra POS reserves the right to recover equipment upon termination.
Merchant retains ownership of customer records, appointments, sales history, inventory records, employee records, loyalty information, and gift card information. Astra POS receives a limited right to store, process, backup, transmit, and manage such information for service delivery purposes.
Astra POS utilizes cloud infrastructure providers including Amazon Web Services (AWS). Merchant acknowledges that services may depend upon third-party infrastructure, that internet connectivity is required for certain features, and that temporary interruptions may occur. Astra POS does not guarantee uninterrupted service availability.
Appointment scheduling tools are provided as a convenience. Merchant is responsible for confirming appointments, managing staff schedules, and resolving appointment disputes. Astra POS shall not be liable for missed appointments, double bookings, scheduling conflicts, or lost business opportunities.
Payroll features are calculation and reporting tools only. Merchant is solely responsible for wage calculations, commissions, payroll tax compliance, labor law compliance, contractor classification, and employee classification. Astra POS does not provide payroll, tax, legal, or employment advice.
Inventory reports are informational tools only. Merchant remains responsible for physical inventory counts, product verification, reordering decisions, and inventory accuracy. Astra POS shall not be liable for inventory shortages or inaccuracies.
Merchant is solely responsible for compliance with state gift card laws, federal regulations, redemption requirements, and escheatment requirements. Merchant remains responsible for honoring gift card obligations.
Merchant is solely responsible for reward structures, promotions, discounts, and customer redemption policies. Astra POS does not guarantee customer participation or business results.
Technician queue and rotation tools are provided as operational aids. Merchant remains responsible for employee assignments, contractor assignments, queue settings, and fairness policies. Astra POS is not responsible for workplace disputes or compensation disputes.
Merchant shall not engage in fraud, process illegal transactions, use services unlawfully, violate intellectual property rights, introduce malicious software, or attempt unauthorized access. Violation may result in immediate suspension.
Astra POS may suspend services for non-payment, fraud, security threats, violation of this Agreement, or illegal activities. Suspension does not relieve Merchant of payment obligations.
SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." ASTRA POS DISCLAIMS ALL WARRANTIES INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND UNINTERRUPTED SERVICE. ASTRA POS DOES NOT GUARANTEE PROFITS, REVENUE INCREASES, COST SAVINGS, OR BUSINESS SUCCESS.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, ASTRA POS SHALL NOT BE LIABLE FOR LOST PROFITS, LOST REVENUE, LOST DATA, BUSINESS INTERRUPTION, OR INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES. ASTRA POS'S TOTAL LIABILITY SHALL NOT EXCEED THE TOTAL FEES PAID BY MERCHANT DURING THE PRECEDING TWELVE (12) MONTHS.
Merchant agrees to indemnify and hold harmless Astra POS LLC, its members, employees, affiliates, contractors, and agents from claims arising from Merchant operations, employee disputes, contractor disputes, gift card claims, loyalty program claims, regulatory violations, data entered by Merchant, and Merchant misuse of services, including reasonable attorneys' fees and costs.
Astra POS shall not be liable for delays or failures caused by internet outages, AWS outages, utility failures, natural disasters, cyberattacks, government actions, labor disruptions, or pandemics.
This Agreement shall be governed by the laws of the State of Georgia.
Any dispute shall be resolved through binding arbitration in Gwinnett County, Georgia. The parties waive any right to a jury trial.
Merchant agrees not to participate in any class action, collective action, or representative action against Astra POS. All disputes shall be resolved individually.
The prevailing party in any dispute shall be entitled to recover reasonable attorneys' fees, costs, and expenses.
This Agreement constitutes the entire agreement regarding software services and supersedes prior discussions and representations. Separate agreements may govern Payment Processing, Marketing Services, Hardware Purchases, and Merchant Accounts.
Astra POS LLC
3675 Crestwood Pkwy, Suite 310
Duluth, GA 30096
Phone: 770-680-4075
Email: info@myastrapos.com
Website: www.myastrapos.com